A) external communication B) internal communication C) no communication D) none of the above
A) letters and presentations play the most important role B) email and text messaging play the most important role C) individual or team meetings play the most important role D) none of the above
A) who said nothing B) who said the most C) who is responsible for carrying out decisions made D) who said the least
A) waste valuable time B) decrease information overload C) keep employees busy D) devise alternatives
A) decrease morale B) all of the above C) increase confusion D) increase productivity
A) They are quick B) They are not costly C) they are one type of internal communication D) most people prefer face-to-face communication
A) availability B) low technology C) generating ideas D) low attention
A) the written word B) filtering C) selective perception D) morale and productivity
A) feedback B) meeting agenda C) time sheet D) minutes
A) limiting attendance B) hasty decisions C) taking notes D) quality contribution
A) reduce costs B) the audience better understand you C) controlling the meeting D) change perceptions
A) the importance of verbal communication B) none of the above C) the importance of verbal and non-verbal communication D) the importance of non-verbal communication
A) agenda B) leader C) location D) objective
A) closing the meeting B) each item on the meeting agenda C) warm up D) breaks
A) alterations B) no substitutes C) fixed structures D) feedback |