A) none of the above B) no communication C) external communication D) internal communication
A) letters and presentations play the most important role B) individual or team meetings play the most important role C) email and text messaging play the most important role D) none of the above
A) who said the most B) who is responsible for carrying out decisions made C) who said nothing D) who said the least
A) keep employees busy B) devise alternatives C) waste valuable time D) decrease information overload
A) all of the above B) increase productivity C) decrease morale D) increase confusion
A) they are one type of internal communication B) They are quick C) most people prefer face-to-face communication D) They are not costly
A) low attention B) generating ideas C) low technology D) availability
A) morale and productivity B) filtering C) selective perception D) the written word
A) feedback B) time sheet C) meeting agenda D) minutes
A) taking notes B) limiting attendance C) hasty decisions D) quality contribution
A) controlling the meeting B) change perceptions C) the audience better understand you D) reduce costs
A) the importance of non-verbal communication B) none of the above C) the importance of verbal communication D) the importance of verbal and non-verbal communication
A) leader B) location C) objective D) agenda
A) warm up B) closing the meeting C) breaks D) each item on the meeting agenda
A) no substitutes B) feedback C) fixed structures D) alterations |