A) internal communication B) external communication C) no communication D) none of the above
A) letters and presentations play the most important role B) none of the above C) individual or team meetings play the most important role D) email and text messaging play the most important role
A) who said the most B) who said the least C) who is responsible for carrying out decisions made D) who said nothing
A) decrease information overload B) devise alternatives C) keep employees busy D) waste valuable time
A) increase productivity B) increase confusion C) all of the above D) decrease morale
A) they are one type of internal communication B) most people prefer face-to-face communication C) They are not costly D) They are quick
A) generating ideas B) availability C) low technology D) low attention
A) selective perception B) filtering C) the written word D) morale and productivity
A) meeting agenda B) minutes C) feedback D) time sheet
A) limiting attendance B) taking notes C) quality contribution D) hasty decisions
A) controlling the meeting B) change perceptions C) reduce costs D) the audience better understand you
A) the importance of verbal communication B) none of the above C) the importance of non-verbal communication D) the importance of verbal and non-verbal communication
A) location B) objective C) agenda D) leader
A) breaks B) closing the meeting C) warm up D) each item on the meeting agenda
A) no substitutes B) feedback C) alterations D) fixed structures |