A) internal communication B) no communication C) external communication D) none of the above
A) none of the above B) email and text messaging play the most important role C) individual or team meetings play the most important role D) letters and presentations play the most important role
A) who said nothing B) who said the most C) who said the least D) who is responsible for carrying out decisions made
A) waste valuable time B) decrease information overload C) devise alternatives D) keep employees busy
A) increase productivity B) decrease morale C) increase confusion D) all of the above
A) they are one type of internal communication B) They are quick C) They are not costly D) most people prefer face-to-face communication
A) generating ideas B) low attention C) availability D) low technology
A) morale and productivity B) filtering C) selective perception D) the written word
A) time sheet B) feedback C) meeting agenda D) minutes
A) limiting attendance B) quality contribution C) taking notes D) hasty decisions
A) the audience better understand you B) reduce costs C) change perceptions D) controlling the meeting
A) the importance of verbal communication B) the importance of verbal and non-verbal communication C) none of the above D) the importance of non-verbal communication
A) objective B) agenda C) location D) leader
A) closing the meeting B) breaks C) each item on the meeting agenda D) warm up
A) feedback B) fixed structures C) no substitutes D) alterations |