A) no communication B) external communication C) internal communication D) none of the above
A) email and text messaging play the most important role B) letters and presentations play the most important role C) individual or team meetings play the most important role D) none of the above
A) who said the most B) who said nothing C) who is responsible for carrying out decisions made D) who said the least
A) waste valuable time B) keep employees busy C) devise alternatives D) decrease information overload
A) decrease morale B) increase productivity C) increase confusion D) all of the above
A) most people prefer face-to-face communication B) they are one type of internal communication C) They are quick D) They are not costly
A) low attention B) low technology C) availability D) generating ideas
A) selective perception B) filtering C) morale and productivity D) the written word
A) feedback B) minutes C) time sheet D) meeting agenda
A) taking notes B) hasty decisions C) limiting attendance D) quality contribution
A) change perceptions B) controlling the meeting C) the audience better understand you D) reduce costs
A) the importance of non-verbal communication B) none of the above C) the importance of verbal communication D) the importance of verbal and non-verbal communication
A) location B) objective C) agenda D) leader
A) breaks B) warm up C) each item on the meeting agenda D) closing the meeting
A) fixed structures B) alterations C) feedback D) no substitutes |