A) none of the above B) external communication C) no communication D) internal communication
A) letters and presentations play the most important role B) email and text messaging play the most important role C) individual or team meetings play the most important role D) none of the above
A) who is responsible for carrying out decisions made B) who said the most C) who said the least D) who said nothing
A) decrease information overload B) keep employees busy C) devise alternatives D) waste valuable time
A) all of the above B) increase productivity C) decrease morale D) increase confusion
A) they are one type of internal communication B) They are quick C) most people prefer face-to-face communication D) They are not costly
A) low technology B) low attention C) generating ideas D) availability
A) filtering B) morale and productivity C) selective perception D) the written word
A) meeting agenda B) feedback C) time sheet D) minutes
A) hasty decisions B) quality contribution C) taking notes D) limiting attendance
A) change perceptions B) controlling the meeting C) reduce costs D) the audience better understand you
A) the importance of verbal communication B) none of the above C) the importance of verbal and non-verbal communication D) the importance of non-verbal communication
A) location B) objective C) agenda D) leader
A) warm up B) closing the meeting C) each item on the meeting agenda D) breaks
A) alterations B) no substitutes C) feedback D) fixed structures |