A) none of the above B) internal communication C) no communication D) external communication
A) none of the above B) individual or team meetings play the most important role C) email and text messaging play the most important role D) letters and presentations play the most important role
A) who said the least B) who said nothing C) who is responsible for carrying out decisions made D) who said the most
A) keep employees busy B) waste valuable time C) decrease information overload D) devise alternatives
A) all of the above B) increase confusion C) decrease morale D) increase productivity
A) they are one type of internal communication B) They are not costly C) They are quick D) most people prefer face-to-face communication
A) low technology B) availability C) generating ideas D) low attention
A) morale and productivity B) selective perception C) the written word D) filtering
A) feedback B) meeting agenda C) minutes D) time sheet
A) taking notes B) hasty decisions C) quality contribution D) limiting attendance
A) controlling the meeting B) reduce costs C) change perceptions D) the audience better understand you
A) the importance of non-verbal communication B) the importance of verbal and non-verbal communication C) none of the above D) the importance of verbal communication
A) agenda B) objective C) location D) leader
A) each item on the meeting agenda B) closing the meeting C) warm up D) breaks
A) alterations B) no substitutes C) feedback D) fixed structures |