A) no communication B) none of the above C) external communication D) internal communication
A) letters and presentations play the most important role B) individual or team meetings play the most important role C) email and text messaging play the most important role D) none of the above
A) who said nothing B) who said the least C) who said the most D) who is responsible for carrying out decisions made
A) keep employees busy B) waste valuable time C) decrease information overload D) devise alternatives
A) increase confusion B) all of the above C) decrease morale D) increase productivity
A) They are quick B) most people prefer face-to-face communication C) they are one type of internal communication D) They are not costly
A) low attention B) low technology C) generating ideas D) availability
A) selective perception B) morale and productivity C) the written word D) filtering
A) minutes B) feedback C) meeting agenda D) time sheet
A) quality contribution B) limiting attendance C) taking notes D) hasty decisions
A) the audience better understand you B) reduce costs C) change perceptions D) controlling the meeting
A) the importance of verbal and non-verbal communication B) none of the above C) the importance of non-verbal communication D) the importance of verbal communication
A) leader B) agenda C) objective D) location
A) breaks B) each item on the meeting agenda C) warm up D) closing the meeting
A) no substitutes B) feedback C) alterations D) fixed structures |