- 1. 1. The ____________ is the place within an organization for receiving visitors
A) receptionist
B) reception office
C) Organization
D) reception
- 2. 2. The _______________ is the first person a visitor sees immediately he or she enters into an organization
A) receptors
B) reception
C) recep
D) receptionist
- 3. 3. A ___________ is a person employed to receive and assist people visiting a particular organization
A) Receptor
B) HoD
C) HoS
D) receptionist
- 4. 4. A good receptionist should have a good physical appearance.
A) Not at all
B) Not always
C) false
D) True
- 5. 5. A good receptionist should have a pleasant manner both on the telephone and when receiving visitors
A) unruly sometimes
B) True
C) insulting sometimes
D) false
- 6. 6. There are _______ major duties of a receptionist
A) three
B) six
C) two
D) four
- 7. 7. Receiving/Making calls is one of the duties of a receptionist
A) Could be done by others
B) Not certain
C) false
D) True
- 8. 8. A good receptionist should not be attentive and must not aintain confidentiality.
A) True
B) False
C) Too complex
D) Not understandable
- 9. 9. A good receptionist can dress casually to the office.
A) False
B) accepted
C) ok
D) True
- 10. 10. There are_______ correspondence records
A) five
B) three
C) four
D) six
- 11. 11. ___________ is used to record all mail which are received in an organization.
A) All of the above
B) Mail outwards register
C) None of the above
D) Mail inwards book
- 12. 12. __________ is used for recording letters that are prepared for postage in an organization
A) Mail Outwards Register
B) E- mail
C) Mail
D) Mail inwards book
- 13. 13. E- mail means ___________
A) Election mail
B) Electron mail
C) Electronic mails
D) Electric mail
- 14. 14. ____________ is the art of putting or arranging documents in a safe place
A) Piling
B) None of the above
C) Filing
D) filling
- 15. 15. There are ______ types of filing systems
A) four
B) five
C) three
D) two
- 16. 16. An efficient filing system must be simple to understand.
A) none of the above
B) True
C) complex
D) false
- 17. 17. There are _______ filing classification methods
A) five
B) Three
C) two
D) four
- 18. 18. __________ means filing documents according to topics.
A) Subject filing
B) alphanumeric filing
C) Departmental filing
D) complex to understand
- 19. 19. In the ____________ , letters are filed according to their places of origin or destination.
A) geographical method
B) complex filing
C) departmental filing
D) centralized method
- 20. 20. One of the rules of filing is that, file must be filed neatly making sure the paper edges are straight.
A) True
B) complex to understand
C) false
D) not sure
A) Electoral mail
B) Elected mail
C) Electronic mail
D) Electric mail
- 22. 22. _______________ are important for most businesses as they are timely and easy to send
A) Letters
B) Courier
C) E-mails
D) Folders
- 23. 23. Names beginning with 'St' are treated as if they are spelt
A) Samson
B) Samuel
C) Satan
D) Saint
- 24. 24. ____________ daily to keep the system up to date.
A) File
B) Work
C) Run
D) Pray
- 25. 25. Do not allow your ______________ to become too bulky.
A) paper work
B) dustbin
C) unused materials
D) files
- 26. 26. Business organizations keep postage books for ___________ reasons.
A) four
B) three
C) two
D) five
- 27. 27. _____________________ is kept by organizations and government offices to record letters that are delivered by hand from one office to another.
A) Mail book
B) Bout
C) Despatch Book
D) Boom
- 28. 28. ______________ is used for recording letters that are prepared for postage in an organization.
A) Yahoo
B) Mail inwards
C) Mail
D) Mail outwards
- 29. 29. A ________________ should have a good physical appearance.
A) good guard
B) good wife
C) good receptionist
D) good husband
- 30. 30. It is important for a receptionist to have a pleasant personality because he or she is the first point of contact.
A) True
B) Unclear
C) False
D) I disagree
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