A) none of the above B) other factors C) situational factors D) environmental factors
A) one-way process B) none of the above C) two-way process D) multiple process
A) What B) When C) Fears D) Where
A) waste a great deal of time B) improve customer relations C) increase differences D) bypass personal differences
A) information overload B) verbal and written exchange C) backgrounds and prior experience D) physical environment
A) little feedback to the recipient B) a lot of feedback C) some feedback D) wrong feedback
A) self bargaining B) self exposing C) self protective D) self actualisation
A) listening more B) opening up about their feelings and opinions C) providing a great deal of feedback D) being self-centred
A) an actualizing situation B) a "blind spot" situation C) an "unknown" situation D) a protective situation
A) self-exposing B) self-bargaining C) self-protective D) self-actualization
A) conduct meetings B) select the appropriate communication style C) listen carefully D) give a lot of information
A) eye contact B) interpersonal relations problems C) low attention D) listening problems
A) the sender to communicate B) the recipient to understand the message C) the communicators to listen D) respecting "personal space"
A) vital in today's competitive business B) not easy to learn C) hard to develop D) unnecessary
A) organisational benefits B) individual benefits C) limited benefits D) individual and organisational benefits
A) emotional B) practical C) informative D) passionate
A) team skills B) communication skills C) presentation skills D) conflict resolution skills
A) creating competition B) creating a more positive work environment C) creating adversaries D) creating tense situations
A) opening up B) creative work C) filing D) broadening perspectives
A) Organizational communication B) Emotional Communication C) Personal communication D) Conflict Resolution |