A) situational factors B) environmental factors C) none of the above D) other factors
A) two-way process B) multiple process C) none of the above D) one-way process
A) When B) Fears C) Where D) What
A) increase differences B) bypass personal differences C) improve customer relations D) waste a great deal of time
A) verbal and written exchange B) information overload C) physical environment D) backgrounds and prior experience
A) some feedback B) little feedback to the recipient C) wrong feedback D) a lot of feedback
A) self protective B) self exposing C) self actualisation D) self bargaining
A) being self-centred B) providing a great deal of feedback C) opening up about their feelings and opinions D) listening more
A) an "unknown" situation B) an actualizing situation C) a "blind spot" situation D) a protective situation
A) self-protective B) self-bargaining C) self-exposing D) self-actualization
A) conduct meetings B) select the appropriate communication style C) give a lot of information D) listen carefully
A) listening problems B) low attention C) eye contact D) interpersonal relations problems
A) the communicators to listen B) respecting "personal space" C) the recipient to understand the message D) the sender to communicate
A) unnecessary B) vital in today's competitive business C) hard to develop D) not easy to learn
A) individual benefits B) individual and organisational benefits C) organisational benefits D) limited benefits
A) passionate B) informative C) practical D) emotional
A) presentation skills B) communication skills C) conflict resolution skills D) team skills
A) creating adversaries B) creating competition C) creating a more positive work environment D) creating tense situations
A) broadening perspectives B) opening up C) filing D) creative work
A) Conflict Resolution B) Personal communication C) Emotional Communication D) Organizational communication |