A) none of the above B) other factors C) environmental factors D) situational factors
A) multiple process B) two-way process C) none of the above D) one-way process
A) What B) Fears C) Where D) When
A) waste a great deal of time B) increase differences C) bypass personal differences D) improve customer relations
A) backgrounds and prior experience B) verbal and written exchange C) physical environment D) information overload
A) a lot of feedback B) some feedback C) wrong feedback D) little feedback to the recipient
A) self actualisation B) self bargaining C) self exposing D) self protective
A) listening more B) being self-centred C) opening up about their feelings and opinions D) providing a great deal of feedback
A) an actualizing situation B) a protective situation C) an "unknown" situation D) a "blind spot" situation
A) self-bargaining B) self-protective C) self-exposing D) self-actualization
A) conduct meetings B) select the appropriate communication style C) listen carefully D) give a lot of information
A) low attention B) listening problems C) interpersonal relations problems D) eye contact
A) the communicators to listen B) respecting "personal space" C) the recipient to understand the message D) the sender to communicate
A) unnecessary B) not easy to learn C) hard to develop D) vital in today's competitive business
A) organisational benefits B) individual benefits C) limited benefits D) individual and organisational benefits
A) practical B) informative C) passionate D) emotional
A) presentation skills B) conflict resolution skills C) team skills D) communication skills
A) creating tense situations B) creating a more positive work environment C) creating competition D) creating adversaries
A) opening up B) creative work C) broadening perspectives D) filing
A) Emotional Communication B) Personal communication C) Organizational communication D) Conflict Resolution |