A) other factors B) situational factors C) environmental factors D) none of the above
A) two-way process B) one-way process C) multiple process D) none of the above
A) Where B) What C) Fears D) When
A) bypass personal differences B) waste a great deal of time C) increase differences D) improve customer relations
A) backgrounds and prior experience B) physical environment C) information overload D) verbal and written exchange
A) little feedback to the recipient B) wrong feedback C) some feedback D) a lot of feedback
A) self protective B) self exposing C) self actualisation D) self bargaining
A) providing a great deal of feedback B) listening more C) opening up about their feelings and opinions D) being self-centred
A) an "unknown" situation B) a protective situation C) an actualizing situation D) a "blind spot" situation
A) self-exposing B) self-bargaining C) self-actualization D) self-protective
A) give a lot of information B) select the appropriate communication style C) conduct meetings D) listen carefully
A) listening problems B) interpersonal relations problems C) eye contact D) low attention
A) the sender to communicate B) the communicators to listen C) the recipient to understand the message D) respecting "personal space"
A) not easy to learn B) vital in today's competitive business C) unnecessary D) hard to develop
A) individual and organisational benefits B) individual benefits C) organisational benefits D) limited benefits
A) practical B) informative C) passionate D) emotional
A) communication skills B) team skills C) presentation skills D) conflict resolution skills
A) creating a more positive work environment B) creating competition C) creating adversaries D) creating tense situations
A) filing B) broadening perspectives C) opening up D) creative work
A) Organizational communication B) Emotional Communication C) Conflict Resolution D) Personal communication |