A) situational factors B) none of the above C) other factors D) environmental factors
A) one-way process B) two-way process C) none of the above D) multiple process
A) When B) Where C) Fears D) What
A) increase differences B) waste a great deal of time C) improve customer relations D) bypass personal differences
A) physical environment B) backgrounds and prior experience C) information overload D) verbal and written exchange
A) little feedback to the recipient B) a lot of feedback C) wrong feedback D) some feedback
A) self bargaining B) self protective C) self exposing D) self actualisation
A) opening up about their feelings and opinions B) being self-centred C) listening more D) providing a great deal of feedback
A) a protective situation B) an actualizing situation C) an "unknown" situation D) a "blind spot" situation
A) self-protective B) self-bargaining C) self-actualization D) self-exposing
A) listen carefully B) give a lot of information C) select the appropriate communication style D) conduct meetings
A) eye contact B) interpersonal relations problems C) low attention D) listening problems
A) the recipient to understand the message B) respecting "personal space" C) the sender to communicate D) the communicators to listen
A) unnecessary B) not easy to learn C) hard to develop D) vital in today's competitive business
A) individual benefits B) limited benefits C) individual and organisational benefits D) organisational benefits
A) emotional B) passionate C) informative D) practical
A) communication skills B) presentation skills C) team skills D) conflict resolution skills
A) creating adversaries B) creating a more positive work environment C) creating tense situations D) creating competition
A) opening up B) broadening perspectives C) creative work D) filing
A) Emotional Communication B) Personal communication C) Organizational communication D) Conflict Resolution |