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Improving Communication Skills
Contributed by: Shawki
  • 1. The best communication style is very much dependent upon --------------.
A) other factors
B) environmental factors
C) situational factors
D) none of the above
  • 2. Communication is a -----------.
A) one-way process
B) none of the above
C) two-way process
D) multiple process
  • 3. When conflict occurs in a team it is often helpful to draw up a table with the three headings: Who, Needs and -----------.
A) What
B) Where
C) Fears
D) When
  • 4. Conflict resolution can help to open up new possibilities and ------------.
A) improve customer relations
B) waste a great deal of time
C) increase differences
D) bypass personal differences
  • 5. Individuals interpret the world based on their -----------
A) verbal and written exchange
B) backgrounds and prior experience
C) physical environment
D) information overload
  • 6. People with a self exposing communication style give -------------
A) some feedback
B) little feedback to the recipient
C) a lot of feedback
D) wrong feedback
  • 7. A -------------- communication style should be the standard in most communication situations.
A) self bargaining
B) self actualisation
C) self protective
D) self exposing
  • 8. Self protective communicators can improve their communication style by -------------
A) opening up about their feelings and opinions
B) being self-centred
C) providing a great deal of feedback
D) listening more
  • 9. Self bargaining communicators create ----------------
A) an actualizing situation
B) a protective situation
C) an "unknown" situation
D) a "blind spot" situation
  • 10. "Blind Spot" situations can be common if the dominant communication style is --------------
A) self-protective
B) self-exposing
C) self-bargaining
D) self-actualization
  • 11. To become a better communicator you need to understand the recipient and -------------
A) conduct meetings
B) select the appropriate communication style
C) listen carefully
D) give a lot of information
  • 12. Making sure that the recipient has understood the message can help reduce --------------
A) listening problems
B) interpersonal relations problems
C) low attention
D) eye contact
  • 13. Using jargon free language makes it easier for ----------------
A) the communicators to listen
B) the recipient to understand the message
C) respecting "personal space"
D) the sender to communicate
  • 14. Interpersonal skills such as talking, writing and presenting are -------------
A) hard to develop
B) vital in today's competitive business
C) unnecessary
D) not easy to learn
  • 15. Having a good set of presentation skills can have --------------
A) individual benefits
B) individual and organisational benefits
C) limited benefits
D) organisational benefits
  • 16. Being ------------ about the topic can improve your presentation skills.
A) informative
B) practical
C) passionate
D) emotional
  • 17. -------------- can bypass personal differences and open up possibilities.
A) team skills
B) communication skills
C) presentation skills
D) conflict resolution skills
  • 18. Conflict resolution skills assist in building trust and ------------
A) creating tense situations
B) creating adversaries
C) creating a more positive work environment
D) creating competition
  • 19. Negotiation skills and development of options and -------------- are tools used for conflict resolution.
A) creative work
B) opening up
C) broadening perspectives
D) filing
  • 20. ------------- is the basis of all communication.
A) Emotional Communication
B) Conflict Resolution
C) Organizational communication
D) Personal communication
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