A) situational factors B) environmental factors C) none of the above D) other factors
A) one-way process B) multiple process C) two-way process D) none of the above
A) Fears B) Where C) What D) When
A) bypass personal differences B) waste a great deal of time C) increase differences D) improve customer relations
A) backgrounds and prior experience B) physical environment C) information overload D) verbal and written exchange
A) some feedback B) wrong feedback C) a lot of feedback D) little feedback to the recipient
A) self actualisation B) self protective C) self exposing D) self bargaining
A) being self-centred B) listening more C) opening up about their feelings and opinions D) providing a great deal of feedback
A) an "unknown" situation B) a "blind spot" situation C) an actualizing situation D) a protective situation
A) self-exposing B) self-bargaining C) self-protective D) self-actualization
A) select the appropriate communication style B) conduct meetings C) listen carefully D) give a lot of information
A) low attention B) interpersonal relations problems C) listening problems D) eye contact
A) respecting "personal space" B) the communicators to listen C) the sender to communicate D) the recipient to understand the message
A) not easy to learn B) unnecessary C) vital in today's competitive business D) hard to develop
A) individual benefits B) organisational benefits C) individual and organisational benefits D) limited benefits
A) passionate B) practical C) informative D) emotional
A) conflict resolution skills B) communication skills C) presentation skills D) team skills
A) creating tense situations B) creating competition C) creating adversaries D) creating a more positive work environment
A) broadening perspectives B) opening up C) creative work D) filing
A) Conflict Resolution B) Emotional Communication C) Organizational communication D) Personal communication |