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Improving Communication Skills
Contributed by: Shawki
  • 1. The best communication style is very much dependent upon --------------.
A) situational factors
B) none of the above
C) other factors
D) environmental factors
  • 2. Communication is a -----------.
A) multiple process
B) one-way process
C) none of the above
D) two-way process
  • 3. When conflict occurs in a team it is often helpful to draw up a table with the three headings: Who, Needs and -----------.
A) What
B) Fears
C) Where
D) When
  • 4. Conflict resolution can help to open up new possibilities and ------------.
A) bypass personal differences
B) waste a great deal of time
C) increase differences
D) improve customer relations
  • 5. Individuals interpret the world based on their -----------
A) backgrounds and prior experience
B) verbal and written exchange
C) physical environment
D) information overload
  • 6. People with a self exposing communication style give -------------
A) a lot of feedback
B) some feedback
C) wrong feedback
D) little feedback to the recipient
  • 7. A -------------- communication style should be the standard in most communication situations.
A) self bargaining
B) self actualisation
C) self protective
D) self exposing
  • 8. Self protective communicators can improve their communication style by -------------
A) opening up about their feelings and opinions
B) providing a great deal of feedback
C) listening more
D) being self-centred
  • 9. Self bargaining communicators create ----------------
A) a "blind spot" situation
B) an "unknown" situation
C) a protective situation
D) an actualizing situation
  • 10. "Blind Spot" situations can be common if the dominant communication style is --------------
A) self-bargaining
B) self-exposing
C) self-protective
D) self-actualization
  • 11. To become a better communicator you need to understand the recipient and -------------
A) listen carefully
B) conduct meetings
C) select the appropriate communication style
D) give a lot of information
  • 12. Making sure that the recipient has understood the message can help reduce --------------
A) eye contact
B) low attention
C) listening problems
D) interpersonal relations problems
  • 13. Using jargon free language makes it easier for ----------------
A) respecting "personal space"
B) the recipient to understand the message
C) the communicators to listen
D) the sender to communicate
  • 14. Interpersonal skills such as talking, writing and presenting are -------------
A) unnecessary
B) vital in today's competitive business
C) hard to develop
D) not easy to learn
  • 15. Having a good set of presentation skills can have --------------
A) organisational benefits
B) individual and organisational benefits
C) individual benefits
D) limited benefits
  • 16. Being ------------ about the topic can improve your presentation skills.
A) passionate
B) practical
C) emotional
D) informative
  • 17. -------------- can bypass personal differences and open up possibilities.
A) conflict resolution skills
B) team skills
C) presentation skills
D) communication skills
  • 18. Conflict resolution skills assist in building trust and ------------
A) creating competition
B) creating a more positive work environment
C) creating tense situations
D) creating adversaries
  • 19. Negotiation skills and development of options and -------------- are tools used for conflict resolution.
A) creative work
B) opening up
C) filing
D) broadening perspectives
  • 20. ------------- is the basis of all communication.
A) Emotional Communication
B) Personal communication
C) Conflict Resolution
D) Organizational communication
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