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Barriers to Effective Communication
Contributed by: Shawki
  • 1. Office grapevine can be damaging because they ---------
A) cost money
B) create information load
C) spread incorrect rumors
D) waste time
  • 2. Words count for only -------- of communication.
A) 93%
B) 55%
C) 7%
D) 38%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) face-to-face interactions
B) video conferencing
C) moving between countries
D) travel arrangements
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) written letters
B) leaflets
C) websites
D) face-to-face interactions
  • 5. Body language is useful in face-to-face communication as it -------
A) doesn't commit things in writing
B) can gauge true emotions and attitudes
C) none of the above
D) lets you see whom you are speaking to
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) own the same information
B) share the same information
C) have access to different information
D) are decentralised
  • 7. Specialized work groups may hinder communication due to ---------.
A) different functions and goals
B) access issues
C) gender differences
D) filtering
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) the phone
B) face-to-face communication
C) face-book
D) email
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) individual and organisational
B) positive and negative
C) semantic and political
D) internal and external
  • 10. Business design barriers refer to problems with ------------
A) systems in an organisation
B) individuals in an organisation
C) structures in an organisation
D) structures and systems in an organisation
  • 11. Cyber loafing explains ------------.
A) 20% of lost work productivity
B) 0% of lost work productivity
C) 30% to 40% of lost work productivity
D) 45% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) trees on the factory floor
B) killed trees in the factory
C) chopped down trees in the factory
D) removed trees from the factory floors
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) interpersonal barriers
B) business design barriers
C) personal barriers
D) social barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) verbal messages
B) prosperity
C) non-verbal communication
D) none of the above
  • 15. Failing to introduce social networking websites may -----------
A) improves the effectiveness of communication
B) decrease clarity in roles and responsibilities
C) the operational capabilities of the organization
D) harm the management
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