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Barriers to Effective Communication
Contributed by: Shawki
  • 1. Office grapevine can be damaging because they ---------
A) create information load
B) waste time
C) spread incorrect rumors
D) cost money
  • 2. Words count for only -------- of communication.
A) 55%
B) 7%
C) 93%
D) 38%
  • 3. Nowadays, meetings can take place in different locations through using ---------.
A) video conferencing
B) travel arrangements
C) face-to-face interactions
D) moving between countries
  • 4. Firms are becoming more dependant on --------- for communicating with customers.
A) leaflets
B) websites
C) written letters
D) face-to-face interactions
  • 5. Body language is useful in face-to-face communication as it -------
A) doesn't commit things in writing
B) none of the above
C) can gauge true emotions and attitudes
D) lets you see whom you are speaking to
  • 6. Centralisation of authority limits information sharing because different members -----------.
A) share the same information
B) have access to different information
C) are decentralised
D) own the same information
  • 7. Specialized work groups may hinder communication due to ---------.
A) access issues
B) different functions and goals
C) gender differences
D) filtering
  • 8. If you want to emphasize the importance of an issue to a member of staff, it is best to use -------------.
A) face-to-face communication
B) email
C) face-book
D) the phone
  • 9. Barriers to effective communication can be divided into two classes -----------.
A) positive and negative
B) individual and organisational
C) internal and external
D) semantic and political
  • 10. Business design barriers refer to problems with ------------
A) individuals in an organisation
B) structures and systems in an organisation
C) systems in an organisation
D) structures in an organisation
  • 11. Cyber loafing explains ------------.
A) 30% to 40% of lost work productivity
B) 0% of lost work productivity
C) 45% of lost work productivity
D) 20% of lost work productivity
  • 12. In an attempt to provide better conditions, Ferries' car manufacturing plant in Italy have ------------.
A) removed trees from the factory floors
B) trees on the factory floor
C) killed trees in the factory
D) chopped down trees in the factory
  • 13. Lack of resources such as heating and lighting can be classified as ------------.
A) business design barriers
B) personal barriers
C) interpersonal barriers
D) social barriers
  • 14. Statues and fountains in a business working environment can be seen as a type of -------------
A) non-verbal communication
B) none of the above
C) prosperity
D) verbal messages
  • 15. Failing to introduce social networking websites may -----------
A) decrease clarity in roles and responsibilities
B) improves the effectiveness of communication
C) harm the management
D) the operational capabilities of the organization
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