A) Income received by a company B) Income received by an individual for either consumption or savings C) Income received by an individual for personal or business use D) All money spent on business deals
A) Strengths B) School C) System D) Society
A) Tablet phone B) Toothpaste C) Diamond ring D) Air conditioner
A) A suggestion for improvement B) A compliment C) An expression of dissatisfaction D) A statement of satisfaction
A) Transaction B) Transportation C) Threats D) Trends
A) Returning goods to the manufacturer B) Setting right a wrong done to a consumer C) Selling back goods D) Making consumers pay extra
A) Complaining without using the product B) Complaining because the product looks cheap C) Complaining for no reason D) Complaining after trying all suggested solutions
A) Emerging new markets B) Customer loyalty C) High absenteeism D) Improved road networks
A) Administrative redress B) Civil redress C) Social redress D) Criminal redress
A) Complaint with evidence B) Complaint after use C) Complaint with valid reason D) Complaint with no fair basis
A) Strengths B) Transactions C) Threats D) Opportunities E) Weaknesses
A) Call the company CEO B) Report what happened as soon as possible C) Demand for compensation instantly D) Take the matter to court immediately
A) Meets a business representative face to face B) Sends a mail C) Calls the manager D) Writes a letter
A) Destroying the product B) Sending money C) Sending a product D) Making a phone call
A) Weakness B) Opportunity C) Threat D) Strength
A) It boosts the company’s public image B) It reduces production cost C) It allows price increase D) It increases product expiry
A) Destroys the report B) Returns it to the complainant C) Sends a summary to PIC members D) Dismisses the complaint
A) The case is sent to the chemical review committee B) A meeting is canceled C) The case is ignored D) The secretariat closes the case
A) Threat B) Strength C) Weakness D) Opportunity
A) FRSC B) NCC C) CPC D) SON
A) They are imported B) They are cheap C) They are dangerous to health and the environment D) They are used in schools
A) Poor marketing B) Customer satisfaction C) Substandard products D) Incompetent managers
A) It is for criminal cases only B) It is used only when there is no receipt C) It can be granted without going to court D) It involves filing a lawsuit
A) To identify competition B) To increase customer prices C) To replace business goals D) To identify internal and external factors affecting business
A) They are corrosive B) They are flammable C) They increase productivity D) They cause birth defects
A) It creates more business problems B) It increases court time C) It removes consumer rights D) It resolves issues easily before they get to court
A) It leads to improved customer loyalty B) It increases complaints C) It wastes time D) It reduces product quality
A) Strong customer base B) Bad customer service C) Improved electricity supply D) New government policy
A) Writing a letter B) Sending a gift C) Making a phone call D) Mailing a form
A) Arranging needs based on price B) Arranging needs according to their importance C) Ignoring wants and needs D) A record of income only
A) Only emails B) Audio, large print, calls, or braille C) Only verbal D) Only letters
A) Spending beyond income B) Borrowing often C) Living within one’s means D) Showing off wealth
A) It is imported B) It smells sweet C) It is colourful D) It causes lung cancer
A) To increase income B) To estimate income and expenditure C) To control other people’s money D) To take loans
A) At the end of the month B) Randomly C) After 1 year D) As soon as dissatisfaction is noticed
A) Their friend B) The school teacher C) Fellow customer D) Manufacturer or distributor
A) All usage instructions have been followed B) The complainant is angry C) The product was never used D) The user doesn’t like the color
A) Personal savings B) Stealing C) Ignoring expenses D) Not working
A) NAFDAC B) CPC C) SON D) NUC
A) Transportation B) Clothing C) Jewellery D) Food |