A) Income received by an individual for either consumption or savings B) All money spent on business deals C) Income received by an individual for personal or business use D) Income received by a company
A) Society B) System C) School D) Strengths
A) Tablet phone B) Diamond ring C) Air conditioner D) Toothpaste
A) A statement of satisfaction B) A suggestion for improvement C) A compliment D) An expression of dissatisfaction
A) Trends B) Transportation C) Transaction D) Threats
A) Setting right a wrong done to a consumer B) Returning goods to the manufacturer C) Making consumers pay extra D) Selling back goods
A) Complaining without using the product B) Complaining because the product looks cheap C) Complaining after trying all suggested solutions D) Complaining for no reason
A) Improved road networks B) Customer loyalty C) High absenteeism D) Emerging new markets
A) Criminal redress B) Social redress C) Civil redress D) Administrative redress
A) Complaint after use B) Complaint with evidence C) Complaint with valid reason D) Complaint with no fair basis
A) Weaknesses B) Opportunities C) Strengths D) Transactions E) Threats
A) Take the matter to court immediately B) Report what happened as soon as possible C) Call the company CEO D) Demand for compensation instantly
A) Calls the manager B) Writes a letter C) Sends a mail D) Meets a business representative face to face
A) Sending a product B) Making a phone call C) Sending money D) Destroying the product
A) Weakness B) Opportunity C) Threat D) Strength
A) It reduces production cost B) It boosts the company’s public image C) It increases product expiry D) It allows price increase
A) Returns it to the complainant B) Sends a summary to PIC members C) Dismisses the complaint D) Destroys the report
A) The case is ignored B) The case is sent to the chemical review committee C) A meeting is canceled D) The secretariat closes the case
A) Threat B) Weakness C) Opportunity D) Strength
A) FRSC B) CPC C) NCC D) SON
A) They are dangerous to health and the environment B) They are imported C) They are cheap D) They are used in schools
A) Customer satisfaction B) Incompetent managers C) Substandard products D) Poor marketing
A) It is for criminal cases only B) It can be granted without going to court C) It involves filing a lawsuit D) It is used only when there is no receipt
A) To increase customer prices B) To replace business goals C) To identify competition D) To identify internal and external factors affecting business
A) They increase productivity B) They are flammable C) They are corrosive D) They cause birth defects
A) It increases court time B) It creates more business problems C) It resolves issues easily before they get to court D) It removes consumer rights
A) It wastes time B) It increases complaints C) It leads to improved customer loyalty D) It reduces product quality
A) Bad customer service B) Strong customer base C) New government policy D) Improved electricity supply
A) Making a phone call B) Mailing a form C) Sending a gift D) Writing a letter
A) Ignoring wants and needs B) Arranging needs based on price C) Arranging needs according to their importance D) A record of income only
A) Only verbal B) Audio, large print, calls, or braille C) Only letters D) Only emails
A) Living within one’s means B) Borrowing often C) Showing off wealth D) Spending beyond income
A) It is imported B) It causes lung cancer C) It smells sweet D) It is colourful
A) To control other people’s money B) To take loans C) To increase income D) To estimate income and expenditure
A) Randomly B) As soon as dissatisfaction is noticed C) After 1 year D) At the end of the month
A) The school teacher B) Their friend C) Fellow customer D) Manufacturer or distributor
A) The product was never used B) The complainant is angry C) All usage instructions have been followed D) The user doesn’t like the color
A) Ignoring expenses B) Not working C) Stealing D) Personal savings
A) SON B) NAFDAC C) NUC D) CPC
A) Clothing B) Jewellery C) Transportation D) Food |