A) Income received by an individual for either consumption or savings B) All money spent on business deals C) Income received by a company D) Income received by an individual for personal or business use
A) School B) System C) Strengths D) Society
A) Air conditioner B) Diamond ring C) Toothpaste D) Tablet phone
A) A suggestion for improvement B) An expression of dissatisfaction C) A compliment D) A statement of satisfaction
A) Transaction B) Transportation C) Threats D) Trends
A) Setting right a wrong done to a consumer B) Selling back goods C) Making consumers pay extra D) Returning goods to the manufacturer
A) Complaining because the product looks cheap B) Complaining for no reason C) Complaining after trying all suggested solutions D) Complaining without using the product
A) High absenteeism B) Customer loyalty C) Emerging new markets D) Improved road networks
A) Social redress B) Administrative redress C) Civil redress D) Criminal redress
A) Complaint with no fair basis B) Complaint after use C) Complaint with evidence D) Complaint with valid reason
A) Strengths B) Transactions C) Weaknesses D) Opportunities E) Threats
A) Demand for compensation instantly B) Take the matter to court immediately C) Report what happened as soon as possible D) Call the company CEO
A) Calls the manager B) Sends a mail C) Writes a letter D) Meets a business representative face to face
A) Making a phone call B) Sending money C) Sending a product D) Destroying the product
A) Weakness B) Opportunity C) Threat D) Strength
A) It increases product expiry B) It allows price increase C) It boosts the company’s public image D) It reduces production cost
A) Sends a summary to PIC members B) Destroys the report C) Returns it to the complainant D) Dismisses the complaint
A) The secretariat closes the case B) A meeting is canceled C) The case is sent to the chemical review committee D) The case is ignored
A) Threat B) Opportunity C) Strength D) Weakness
A) NCC B) CPC C) FRSC D) SON
A) They are dangerous to health and the environment B) They are used in schools C) They are cheap D) They are imported
A) Incompetent managers B) Substandard products C) Customer satisfaction D) Poor marketing
A) It is for criminal cases only B) It is used only when there is no receipt C) It can be granted without going to court D) It involves filing a lawsuit
A) To identify competition B) To increase customer prices C) To identify internal and external factors affecting business D) To replace business goals
A) They are corrosive B) They cause birth defects C) They increase productivity D) They are flammable
A) It creates more business problems B) It resolves issues easily before they get to court C) It increases court time D) It removes consumer rights
A) It wastes time B) It increases complaints C) It reduces product quality D) It leads to improved customer loyalty
A) New government policy B) Improved electricity supply C) Strong customer base D) Bad customer service
A) Making a phone call B) Mailing a form C) Writing a letter D) Sending a gift
A) Arranging needs according to their importance B) Arranging needs based on price C) A record of income only D) Ignoring wants and needs
A) Only verbal B) Only letters C) Audio, large print, calls, or braille D) Only emails
A) Spending beyond income B) Living within one’s means C) Borrowing often D) Showing off wealth
A) It is colourful B) It smells sweet C) It causes lung cancer D) It is imported
A) To control other people’s money B) To estimate income and expenditure C) To take loans D) To increase income
A) At the end of the month B) Randomly C) After 1 year D) As soon as dissatisfaction is noticed
A) The school teacher B) Their friend C) Fellow customer D) Manufacturer or distributor
A) The user doesn’t like the color B) The complainant is angry C) All usage instructions have been followed D) The product was never used
A) Stealing B) Not working C) Personal savings D) Ignoring expenses
A) CPC B) NAFDAC C) SON D) NUC
A) Food B) Clothing C) Transportation D) Jewellery |