A) Income received by an individual for personal or business use B) All money spent on business deals C) Income received by a company D) Income received by an individual for either consumption or savings
A) System B) School C) Society D) Strengths
A) Diamond ring B) Toothpaste C) Tablet phone D) Air conditioner
A) A statement of satisfaction B) An expression of dissatisfaction C) A compliment D) A suggestion for improvement
A) Transaction B) Threats C) Transportation D) Trends
A) Setting right a wrong done to a consumer B) Returning goods to the manufacturer C) Selling back goods D) Making consumers pay extra
A) Complaining without using the product B) Complaining for no reason C) Complaining because the product looks cheap D) Complaining after trying all suggested solutions
A) High absenteeism B) Emerging new markets C) Customer loyalty D) Improved road networks
A) Criminal redress B) Civil redress C) Social redress D) Administrative redress
A) Complaint with no fair basis B) Complaint with valid reason C) Complaint with evidence D) Complaint after use
A) Opportunities B) Transactions C) Weaknesses D) Strengths E) Threats
A) Demand for compensation instantly B) Report what happened as soon as possible C) Take the matter to court immediately D) Call the company CEO
A) Sends a mail B) Writes a letter C) Calls the manager D) Meets a business representative face to face
A) Sending a product B) Destroying the product C) Sending money D) Making a phone call
A) Weakness B) Opportunity C) Threat D) Strength
A) It reduces production cost B) It increases product expiry C) It boosts the company’s public image D) It allows price increase
A) Destroys the report B) Dismisses the complaint C) Returns it to the complainant D) Sends a summary to PIC members
A) The case is sent to the chemical review committee B) The case is ignored C) A meeting is canceled D) The secretariat closes the case
A) Opportunity B) Strength C) Threat D) Weakness
A) CPC B) SON C) FRSC D) NCC
A) They are dangerous to health and the environment B) They are cheap C) They are used in schools D) They are imported
A) Poor marketing B) Substandard products C) Customer satisfaction D) Incompetent managers
A) It is used only when there is no receipt B) It involves filing a lawsuit C) It is for criminal cases only D) It can be granted without going to court
A) To increase customer prices B) To replace business goals C) To identify internal and external factors affecting business D) To identify competition
A) They cause birth defects B) They increase productivity C) They are corrosive D) They are flammable
A) It increases court time B) It resolves issues easily before they get to court C) It creates more business problems D) It removes consumer rights
A) It reduces product quality B) It increases complaints C) It leads to improved customer loyalty D) It wastes time
A) New government policy B) Bad customer service C) Strong customer base D) Improved electricity supply
A) Mailing a form B) Making a phone call C) Sending a gift D) Writing a letter
A) Ignoring wants and needs B) Arranging needs based on price C) Arranging needs according to their importance D) A record of income only
A) Only letters B) Only emails C) Audio, large print, calls, or braille D) Only verbal
A) Living within one’s means B) Showing off wealth C) Borrowing often D) Spending beyond income
A) It smells sweet B) It causes lung cancer C) It is colourful D) It is imported
A) To control other people’s money B) To increase income C) To estimate income and expenditure D) To take loans
A) After 1 year B) As soon as dissatisfaction is noticed C) At the end of the month D) Randomly
A) Manufacturer or distributor B) Their friend C) Fellow customer D) The school teacher
A) The complainant is angry B) The user doesn’t like the color C) The product was never used D) All usage instructions have been followed
A) Personal savings B) Ignoring expenses C) Stealing D) Not working
A) NUC B) CPC C) SON D) NAFDAC
A) Transportation B) Food C) Jewellery D) Clothing |