A) Income received by an individual for personal or business use B) Income received by an individual for either consumption or savings C) All money spent on business deals D) Income received by a company
A) Strengths B) School C) System D) Society
A) Air conditioner B) Toothpaste C) Diamond ring D) Tablet phone
A) A compliment B) An expression of dissatisfaction C) A statement of satisfaction D) A suggestion for improvement
A) Transaction B) Transportation C) Trends D) Threats
A) Returning goods to the manufacturer B) Setting right a wrong done to a consumer C) Selling back goods D) Making consumers pay extra
A) Complaining after trying all suggested solutions B) Complaining because the product looks cheap C) Complaining for no reason D) Complaining without using the product
A) High absenteeism B) Improved road networks C) Emerging new markets D) Customer loyalty
A) Civil redress B) Social redress C) Administrative redress D) Criminal redress
A) Complaint with evidence B) Complaint with no fair basis C) Complaint with valid reason D) Complaint after use
A) Transactions B) Weaknesses C) Threats D) Strengths E) Opportunities
A) Report what happened as soon as possible B) Take the matter to court immediately C) Demand for compensation instantly D) Call the company CEO
A) Meets a business representative face to face B) Sends a mail C) Writes a letter D) Calls the manager
A) Making a phone call B) Destroying the product C) Sending a product D) Sending money
A) Weakness B) Opportunity C) Threat D) Strength
A) It allows price increase B) It increases product expiry C) It boosts the company’s public image D) It reduces production cost
A) Dismisses the complaint B) Destroys the report C) Returns it to the complainant D) Sends a summary to PIC members
A) The case is sent to the chemical review committee B) The secretariat closes the case C) A meeting is canceled D) The case is ignored
A) Opportunity B) Weakness C) Threat D) Strength
A) CPC B) NCC C) FRSC D) SON
A) They are dangerous to health and the environment B) They are cheap C) They are used in schools D) They are imported
A) Poor marketing B) Incompetent managers C) Substandard products D) Customer satisfaction
A) It can be granted without going to court B) It is used only when there is no receipt C) It is for criminal cases only D) It involves filing a lawsuit
A) To replace business goals B) To identify internal and external factors affecting business C) To increase customer prices D) To identify competition
A) They cause birth defects B) They are corrosive C) They are flammable D) They increase productivity
A) It increases court time B) It removes consumer rights C) It creates more business problems D) It resolves issues easily before they get to court
A) It leads to improved customer loyalty B) It increases complaints C) It reduces product quality D) It wastes time
A) Improved electricity supply B) New government policy C) Strong customer base D) Bad customer service
A) Writing a letter B) Sending a gift C) Mailing a form D) Making a phone call
A) Arranging needs according to their importance B) Arranging needs based on price C) A record of income only D) Ignoring wants and needs
A) Only verbal B) Only emails C) Audio, large print, calls, or braille D) Only letters
A) Showing off wealth B) Spending beyond income C) Living within one’s means D) Borrowing often
A) It smells sweet B) It is imported C) It causes lung cancer D) It is colourful
A) To control other people’s money B) To take loans C) To increase income D) To estimate income and expenditure
A) After 1 year B) Randomly C) At the end of the month D) As soon as dissatisfaction is noticed
A) Manufacturer or distributor B) Fellow customer C) The school teacher D) Their friend
A) All usage instructions have been followed B) The user doesn’t like the color C) The complainant is angry D) The product was never used
A) Stealing B) Ignoring expenses C) Personal savings D) Not working
A) NUC B) NAFDAC C) SON D) CPC
A) Clothing B) Jewellery C) Food D) Transportation |