A) All money spent on business deals B) Income received by an individual for personal or business use C) Income received by an individual for either consumption or savings D) Income received by a company
A) System B) Society C) School D) Strengths
A) Air conditioner B) Diamond ring C) Tablet phone D) Toothpaste
A) A suggestion for improvement B) An expression of dissatisfaction C) A statement of satisfaction D) A compliment
A) Transportation B) Transaction C) Threats D) Trends
A) Setting right a wrong done to a consumer B) Returning goods to the manufacturer C) Making consumers pay extra D) Selling back goods
A) Complaining for no reason B) Complaining because the product looks cheap C) Complaining without using the product D) Complaining after trying all suggested solutions
A) Emerging new markets B) High absenteeism C) Customer loyalty D) Improved road networks
A) Administrative redress B) Civil redress C) Criminal redress D) Social redress
A) Complaint with no fair basis B) Complaint with valid reason C) Complaint after use D) Complaint with evidence
A) Transactions B) Threats C) Strengths D) Opportunities E) Weaknesses
A) Take the matter to court immediately B) Report what happened as soon as possible C) Call the company CEO D) Demand for compensation instantly
A) Meets a business representative face to face B) Calls the manager C) Writes a letter D) Sends a mail
A) Sending money B) Making a phone call C) Sending a product D) Destroying the product
A) Threat B) Strength C) Opportunity D) Weakness
A) It allows price increase B) It boosts the company’s public image C) It increases product expiry D) It reduces production cost
A) Dismisses the complaint B) Returns it to the complainant C) Sends a summary to PIC members D) Destroys the report
A) A meeting is canceled B) The case is sent to the chemical review committee C) The secretariat closes the case D) The case is ignored
A) Opportunity B) Weakness C) Threat D) Strength
A) NCC B) SON C) CPC D) FRSC
A) They are dangerous to health and the environment B) They are cheap C) They are imported D) They are used in schools
A) Customer satisfaction B) Substandard products C) Incompetent managers D) Poor marketing
A) It involves filing a lawsuit B) It is for criminal cases only C) It can be granted without going to court D) It is used only when there is no receipt
A) To increase customer prices B) To identify internal and external factors affecting business C) To identify competition D) To replace business goals
A) They cause birth defects B) They increase productivity C) They are flammable D) They are corrosive
A) It resolves issues easily before they get to court B) It removes consumer rights C) It increases court time D) It creates more business problems
A) It increases complaints B) It wastes time C) It reduces product quality D) It leads to improved customer loyalty
A) Strong customer base B) New government policy C) Improved electricity supply D) Bad customer service
A) Making a phone call B) Writing a letter C) Mailing a form D) Sending a gift
A) Arranging needs according to their importance B) A record of income only C) Arranging needs based on price D) Ignoring wants and needs
A) Only verbal B) Only letters C) Only emails D) Audio, large print, calls, or braille
A) Living within one’s means B) Borrowing often C) Showing off wealth D) Spending beyond income
A) It causes lung cancer B) It smells sweet C) It is imported D) It is colourful
A) To control other people’s money B) To increase income C) To take loans D) To estimate income and expenditure
A) After 1 year B) As soon as dissatisfaction is noticed C) At the end of the month D) Randomly
A) The school teacher B) Their friend C) Fellow customer D) Manufacturer or distributor
A) The user doesn’t like the color B) All usage instructions have been followed C) The product was never used D) The complainant is angry
A) Ignoring expenses B) Not working C) Personal savings D) Stealing
A) SON B) NUC C) CPC D) NAFDAC
A) Transportation B) Food C) Clothing D) Jewellery |