A) All money spent on business deals B) Income received by an individual for personal or business use C) Income received by a company D) Income received by an individual for either consumption or savings
A) Strengths B) School C) System D) Society
A) Tablet phone B) Diamond ring C) Air conditioner D) Toothpaste
A) An expression of dissatisfaction B) A compliment C) A statement of satisfaction D) A suggestion for improvement
A) Trends B) Transportation C) Threats D) Transaction
A) Making consumers pay extra B) Setting right a wrong done to a consumer C) Selling back goods D) Returning goods to the manufacturer
A) Complaining after trying all suggested solutions B) Complaining without using the product C) Complaining because the product looks cheap D) Complaining for no reason
A) Emerging new markets B) Improved road networks C) Customer loyalty D) High absenteeism
A) Social redress B) Civil redress C) Administrative redress D) Criminal redress
A) Complaint with evidence B) Complaint after use C) Complaint with no fair basis D) Complaint with valid reason
A) Threats B) Transactions C) Weaknesses D) Opportunities E) Strengths
A) Report what happened as soon as possible B) Call the company CEO C) Demand for compensation instantly D) Take the matter to court immediately
A) Meets a business representative face to face B) Writes a letter C) Calls the manager D) Sends a mail
A) Destroying the product B) Sending money C) Sending a product D) Making a phone call
A) Threat B) Opportunity C) Strength D) Weakness
A) It reduces production cost B) It boosts the company’s public image C) It allows price increase D) It increases product expiry
A) Returns it to the complainant B) Destroys the report C) Dismisses the complaint D) Sends a summary to PIC members
A) The secretariat closes the case B) A meeting is canceled C) The case is ignored D) The case is sent to the chemical review committee
A) Threat B) Strength C) Opportunity D) Weakness
A) SON B) FRSC C) CPC D) NCC
A) They are imported B) They are dangerous to health and the environment C) They are used in schools D) They are cheap
A) Customer satisfaction B) Incompetent managers C) Poor marketing D) Substandard products
A) It is for criminal cases only B) It is used only when there is no receipt C) It involves filing a lawsuit D) It can be granted without going to court
A) To identify competition B) To increase customer prices C) To replace business goals D) To identify internal and external factors affecting business
A) They increase productivity B) They cause birth defects C) They are flammable D) They are corrosive
A) It resolves issues easily before they get to court B) It removes consumer rights C) It increases court time D) It creates more business problems
A) It wastes time B) It increases complaints C) It reduces product quality D) It leads to improved customer loyalty
A) Strong customer base B) New government policy C) Bad customer service D) Improved electricity supply
A) Making a phone call B) Writing a letter C) Mailing a form D) Sending a gift
A) Ignoring wants and needs B) A record of income only C) Arranging needs based on price D) Arranging needs according to their importance
A) Only emails B) Audio, large print, calls, or braille C) Only letters D) Only verbal
A) Showing off wealth B) Borrowing often C) Spending beyond income D) Living within one’s means
A) It is imported B) It smells sweet C) It causes lung cancer D) It is colourful
A) To increase income B) To take loans C) To estimate income and expenditure D) To control other people’s money
A) As soon as dissatisfaction is noticed B) At the end of the month C) Randomly D) After 1 year
A) Manufacturer or distributor B) Their friend C) Fellow customer D) The school teacher
A) The complainant is angry B) The product was never used C) All usage instructions have been followed D) The user doesn’t like the color
A) Not working B) Personal savings C) Ignoring expenses D) Stealing
A) NAFDAC B) SON C) CPC D) NUC
A) Transportation B) Jewellery C) Clothing D) Food |