A) Income received by an individual for personal or business use B) All money spent on business deals C) Income received by a company D) Income received by an individual for either consumption or savings
A) System B) School C) Strengths D) Society
A) Air conditioner B) Diamond ring C) Toothpaste D) Tablet phone
A) A suggestion for improvement B) A compliment C) An expression of dissatisfaction D) A statement of satisfaction
A) Trends B) Transportation C) Threats D) Transaction
A) Returning goods to the manufacturer B) Setting right a wrong done to a consumer C) Making consumers pay extra D) Selling back goods
A) Complaining because the product looks cheap B) Complaining after trying all suggested solutions C) Complaining without using the product D) Complaining for no reason
A) Emerging new markets B) High absenteeism C) Customer loyalty D) Improved road networks
A) Social redress B) Administrative redress C) Criminal redress D) Civil redress
A) Complaint with evidence B) Complaint after use C) Complaint with valid reason D) Complaint with no fair basis
A) Strengths B) Transactions C) Opportunities D) Weaknesses E) Threats
A) Call the company CEO B) Demand for compensation instantly C) Take the matter to court immediately D) Report what happened as soon as possible
A) Meets a business representative face to face B) Calls the manager C) Writes a letter D) Sends a mail
A) Sending a product B) Destroying the product C) Making a phone call D) Sending money
A) Weakness B) Opportunity C) Threat D) Strength
A) It allows price increase B) It increases product expiry C) It reduces production cost D) It boosts the company’s public image
A) Sends a summary to PIC members B) Destroys the report C) Dismisses the complaint D) Returns it to the complainant
A) The case is sent to the chemical review committee B) A meeting is canceled C) The case is ignored D) The secretariat closes the case
A) Weakness B) Strength C) Opportunity D) Threat
A) SON B) FRSC C) NCC D) CPC
A) They are cheap B) They are dangerous to health and the environment C) They are used in schools D) They are imported
A) Customer satisfaction B) Poor marketing C) Incompetent managers D) Substandard products
A) It can be granted without going to court B) It is for criminal cases only C) It is used only when there is no receipt D) It involves filing a lawsuit
A) To increase customer prices B) To identify competition C) To identify internal and external factors affecting business D) To replace business goals
A) They cause birth defects B) They are flammable C) They are corrosive D) They increase productivity
A) It resolves issues easily before they get to court B) It creates more business problems C) It removes consumer rights D) It increases court time
A) It reduces product quality B) It wastes time C) It increases complaints D) It leads to improved customer loyalty
A) Bad customer service B) Strong customer base C) New government policy D) Improved electricity supply
A) Making a phone call B) Sending a gift C) Writing a letter D) Mailing a form
A) A record of income only B) Ignoring wants and needs C) Arranging needs based on price D) Arranging needs according to their importance
A) Only verbal B) Audio, large print, calls, or braille C) Only letters D) Only emails
A) Showing off wealth B) Borrowing often C) Living within one’s means D) Spending beyond income
A) It is colourful B) It is imported C) It causes lung cancer D) It smells sweet
A) To control other people’s money B) To take loans C) To estimate income and expenditure D) To increase income
A) At the end of the month B) Randomly C) After 1 year D) As soon as dissatisfaction is noticed
A) Fellow customer B) The school teacher C) Their friend D) Manufacturer or distributor
A) All usage instructions have been followed B) The product was never used C) The complainant is angry D) The user doesn’t like the color
A) Not working B) Ignoring expenses C) Stealing D) Personal savings
A) SON B) CPC C) NAFDAC D) NUC
A) Jewellery B) Clothing C) Food D) Transportation |