A) external communication B) no communication C) internal communication D) none of the above
A) individual or team meetings play the most important role B) letters and presentations play the most important role C) email and text messaging play the most important role D) none of the above
A) who is responsible for carrying out decisions made B) who said the least C) who said nothing D) who said the most
A) devise alternatives B) keep employees busy C) decrease information overload D) waste valuable time
A) increase confusion B) increase productivity C) all of the above D) decrease morale
A) They are not costly B) most people prefer face-to-face communication C) they are one type of internal communication D) They are quick
A) generating ideas B) low technology C) availability D) low attention
A) filtering B) the written word C) morale and productivity D) selective perception
A) feedback B) meeting agenda C) time sheet D) minutes
A) hasty decisions B) limiting attendance C) taking notes D) quality contribution
A) reduce costs B) the audience better understand you C) change perceptions D) controlling the meeting
A) the importance of non-verbal communication B) the importance of verbal communication C) the importance of verbal and non-verbal communication D) none of the above
A) leader B) agenda C) objective D) location
A) closing the meeting B) each item on the meeting agenda C) warm up D) breaks
A) no substitutes B) feedback C) fixed structures D) alterations |