A) internal communication B) external communication C) none of the above D) no communication
A) none of the above B) letters and presentations play the most important role C) individual or team meetings play the most important role D) email and text messaging play the most important role
A) who said the least B) who said the most C) who is responsible for carrying out decisions made D) who said nothing
A) decrease information overload B) waste valuable time C) keep employees busy D) devise alternatives
A) increase productivity B) all of the above C) decrease morale D) increase confusion
A) most people prefer face-to-face communication B) They are quick C) they are one type of internal communication D) They are not costly
A) low technology B) generating ideas C) low attention D) availability
A) filtering B) morale and productivity C) selective perception D) the written word
A) minutes B) time sheet C) meeting agenda D) feedback
A) hasty decisions B) taking notes C) limiting attendance D) quality contribution
A) reduce costs B) the audience better understand you C) controlling the meeting D) change perceptions
A) the importance of verbal communication B) the importance of verbal and non-verbal communication C) the importance of non-verbal communication D) none of the above
A) objective B) location C) agenda D) leader
A) closing the meeting B) breaks C) each item on the meeting agenda D) warm up
A) fixed structures B) no substitutes C) feedback D) alterations |