A) internal communication B) external communication C) no communication D) none of the above
A) email and text messaging play the most important role B) individual or team meetings play the most important role C) none of the above D) letters and presentations play the most important role
A) who said the least B) who is responsible for carrying out decisions made C) who said nothing D) who said the most
A) decrease information overload B) waste valuable time C) keep employees busy D) devise alternatives
A) increase productivity B) increase confusion C) decrease morale D) all of the above
A) They are quick B) most people prefer face-to-face communication C) they are one type of internal communication D) They are not costly
A) availability B) low technology C) generating ideas D) low attention
A) morale and productivity B) the written word C) selective perception D) filtering
A) minutes B) meeting agenda C) time sheet D) feedback
A) taking notes B) quality contribution C) hasty decisions D) limiting attendance
A) change perceptions B) reduce costs C) controlling the meeting D) the audience better understand you
A) none of the above B) the importance of verbal communication C) the importance of verbal and non-verbal communication D) the importance of non-verbal communication
A) agenda B) location C) leader D) objective
A) breaks B) warm up C) closing the meeting D) each item on the meeting agenda
A) no substitutes B) feedback C) alterations D) fixed structures |